As Head of Design, built the full product from concept to launch — logo, design system, onboarding, search, and listing workflows. Supported 250+ active users across web and mobile, improving onboarding completion rates through iterative, research-driven UX decisions.

Led the enhancement and modernization of the Care Coordination Portal, a report-driven platform used across Federal Employee Program plans. Drove stakeholder-aligned redesign efforts that raised user satisfaction by 39%, accelerated design-to-development handoffs by 40%, and supported the phased migration to CareCoordination360.

Directed the end-to-end redesign of a website with a focus on inclusive design and AI-driven conversational interfaces. Improved accessibility scores by 25%, translated 50+ research insights into 30+ actionable design solutions, and delivered 25+ high-fidelity prototypes through iterative usability testing.

Led the UX/UI redesign of a SaaS water utility platform. Implemented A/B testing that reduced bounce rate by 15%, overhauled the Fire Hydrant permit workflow to cut incident response times by 25%, and deployed heatmap analysis to drive a 43% improvement in user experience.

Transformed the Indy Parks platform into a more inclusive and intuitive experience by simplifying complex user journeys and prioritizing accessibility, making it easier for the community to explore and connect with local spaces.